ABRP will not recognize my wife's premium account no matter what we do

[clif9710]

I discovered ABRP and was using it, the free edition, with my name and email.

My wife got a smartphone and we decided to sign her up for ABRP premium, using her name and email but with me paying for it.

Her signup went through and I deleted my ABRP free account on my PC to avoid confusion, so that both of us could access her paid account, either on her smartphone or by way of my PC, logging in with her name and password.

No joy. I try to log in using her user name and password on my PC, ABRP shows her name in the account window, but it is not premium and it shows route information from my old free account which I deliberately deleted (yes, I got the "it will be forever" message and proceeded).

When trying to log in on her smartphone, up pops "Get ABRP Premium" which she already has!

There's no contact information. What to do?

 

 

[Katya-ABRP]

Hi @clif9710,

I'd say this is more of a support errand than what the community can handle. Please reach out to our support via the 'Support & Feedback' section at the bottom of the settings menu. There you'll find the option to send an email requesting help with 'subscription issues'  

/Katya

[clif9710]

Hi Katya, I've resolved the Premium issue on my desktop PC and the wife's smartphone. 

One issue remains.

I start the app and log in. I get my plan but no map, just blank white space where it should be. Pressing on the map icon changes the icon but no map appears. Selecting a waypoint on my itinerary does not produce a map. The only way to get the map is to get out of the app and then get back in...the map appears. From this point on, as long as I don't log out, all is good.

This is consistent. Log in, no map, get out, get back in, map appears. I can live with this but it's a glitch.

[Katya-ABRP]

Hi @clif9710,

I'd say this is more of a support errand than what the community can handle. Please get in touch with our support via the 'Support & Feedback' section at the bottom of the settings menu. There, you'll find the option to send an email requesting help with 'subscription issues'. If the app is not working for you, you may of course, do so via our website at https://abetterrouteplanner.com 

/Katya