How to get real time charger availability to work?

[Hoo411]

I signed up for Premium because I have an EV on order and I'd like to learn to use some of the premium features on ABRP before my EV arrives. 

I particularly want to learn how to use the real time charger availability function so I can be more comfortable with charging away from home. There are so many stories about EA chargers being down that I want to be able to plan ahead - which is what ABRP is all about!

However,  all the information in the charger "circles" is grayed out. This is true for EA and other providers. It is true if I select chargers on the route or other ones showing on the map. It is true if I use an iPhone or a PC.  Any suggestions?

 

[Hoo411]

I see the charger availability is showing on the EA app now.  Should we expect to see it on the ABRP app for the US soon?

[Katya-ABRP]

On 11/29/2022 at 4:39 PM, Hoo411 said:

I see the charger availability is showing on the EA app now.  Should we expect to see it on the ABRP app for the US soon?

Hi @Hoo411,

We're currently not able to support live status for the EA network, but we definitely understand the importance of this for EV owners in North America and while we do hope to be able to support it as soon as possible we cannot give any estimate on when this will be available. In short, the american companies are unfortunately more restrictive with sharing their data.

For any other questions to the ABRP staff, please our official bug report and feature request website over at https://abrp.upvoty.com/ (also to be found under support options at the bottom of the settings menu).

/Katya

[Austin]

On 12/1/2022 at 6:02 AM, Katya-ABRP said:

Hi @Hoo411,

We're currently not able to support live status for the EA network, but we definitely understand the importance of this for EV owners in North America and while we do hope to be able to support it as soon as possible we cannot give any estimate on when this will be available. In short, the american companies are unfortunately more restrictive with sharing their data.

For any other questions to the ABRP staff, please our official bug report and feature request website over at https://abrp.upvoty.com/ (also to be found under support options at the bottom of the settings menu).

/Katya

I could've sworn you used to have live status... It could just be the the EA situation was much better last year i.e. fewer EVs and quicker repairs by EA.

EA is now horrrible, in NorCal anyway.