Route Planning Doesn't Work - Button spins for a while, then just stops. No errors, just stops.

[vita10gy]

I'm trying to plan a route but I can't get ABRP to do anything. I've tried it on 2 browsers and the app on my phone. The blue plan button spins for a while (as normal) like the site is thinking, then just stops spinning and goes back to blue. 

I've tried different addresses, I've tried logged in and signed out, and I've tried deleting all the cookies and local storage and such to get a fresh start. 

Any ideas?

[MarineroVA]

I’m having the exact same issue! 

[Sofia-ABRP]

Hi @vita10gy and @MarineroVA,

We are sorry to hear that you and others have experienced this issue!

Are you planning long routes with a lot of stops? If the trip is very long the planner will take a long time to produce a result, sometimes more than a minute.

On what devices are you having this issue? Could you try creating a plan in an incognito tab?

Please note that we're primarily using Upvoty to keep track of bugs. It's a platform which allows users to submit bug reports directly to our development team and get updates on the status of the bug.

A few other users have reported a similar issue on Upvoty (abrp.upvoty.com/b/report-a-bug/the-app-didnt-make-a-route/). They report that they've entered the start and end point of the trip and then clicked the plan button. The button starts spinning and then reverts to show the plan icon without producing a plan. Only a straight line between the waypoints is shown. You are welcome to upvote this bug if you find that you're experiencing the same behavior!

/Sofia

[vita10gy]

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Are you planning long routes with a lot of stops? If the trip is very long the planner will take a long time to produce a result, sometimes more than a minute.

Yes, but I'm used to that, it's not that.

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On what devices are you having this issue? Could you try creating a plan in an incognito tab?

Laptop, chrome and firefox. Phone, app. In firefox I tried logged in, logged out, and deleting all cookies/local storage. I just tried an incognito tab and it worked! 

So I guess there was some aspect I couldn't manually clear in the dev tools mixing it up. 

Quote

A few other users have reported a similar issue on Upvoty (abrp.upvoty.com/b/report-a-bug/the-app-didnt-make-a-route/). They report that they've entered the start and end point of the trip and then clicked the plan button. The button starts spinning and then reverts to show the plan icon without producing a plan. Only a straight line between the waypoints is shown. You are welcome to upvote this bug if you find that you're experiencing the same behavior!

Yes this seems to be the issue.