JueSteiger Posted September 5, 2021 Share Posted September 5, 2021 hello all, had abrp running with tronity for some days without any issues. since 2 days abrp says tronity "sleeping" and i get not soc update anymore, some time later it changes to "not authorized".... after unlink und add again it still says "sleeping" again so on? tronity has actual data available. car is an i-pace my 2020 don't know what has changed cause it has worked for some days and there was no update afaik. thxs for your support and br juergen Link to comment Share on other sites More sharing options...
JueSteiger Posted September 6, 2021 Author Share Posted September 6, 2021 hello all, had abrp running with tronity for some days without any issues. since some days abrp says tronity "sleeping" and i get not soc update anymore, some time later it changes to "not authorized".... (just added the premium abo for abrp and tronity cause it has worked, now i have the abo and it doesn't work anymore ) after unlink, delte car and add new car again it still says "sleeping" again and changes to "not authozized" and so on? tronity has actual data available. car is an i-pace my 2020 thxs for your support and br juergen Link to comment Share on other sites More sharing options...
PhilChill Posted September 7, 2021 Share Posted September 7, 2021 Hello, I started connecting Tronity a few days ago and noticed, after a short while ABRP shows that it‘s not authorised for Tronity. I already tried reconnecting, as well as deleting my VW ID.3 and adding it again multiple times. But everytime I get the Tronity status the App/Car is sleeping, then I force close the app and open it again, then ABRP fetches the newest data and after around 30 min to 1h I get the status „not authorised“ again. Is there anything I can do so the two apps stay connected or do I maybe have to ask the Tronity Support for further information in this case? Thanks! Link to comment Share on other sites More sharing options...
Witte52 Posted September 8, 2021 Share Posted September 8, 2021 I have the same issue with my huynday Kona; In the weekend it did work; now I cannot link to tronity. When I pusch the 'Allow" button. An error pops up. ?? Premium for ABRP and Tronity !! George Link to comment Share on other sites More sharing options...
gerk Posted September 8, 2021 Share Posted September 8, 2021 Hello, I also have this problem... The connection works fine for a certain time, then it's changed to 'not authorized'. After deleting the car and reconnecting it works again, but only for a certain time until 'not authorized' again. Best regards, gerk Link to comment Share on other sites More sharing options...
Bubeli Posted September 8, 2021 Share Posted September 8, 2021 Hello, I also have the same problem. I tried disconnecting Tronity and reconnecting, but the problem comes back regularly. Car: VW ID.3 Pro S. Any ideas on how to fix this? Thank you very much for any assistance. Bubeli Link to comment Share on other sites More sharing options...
Seb_perpignan Posted September 8, 2021 Share Posted September 8, 2021 (edited) Same Pb in France with an peugeot e208. Tronity works fine but the link with ABRP is just ....dead ....it's says on abrp last sync September 8th at 9.50pm. on the other screenshot you can see tronity last sync was 17mn ago on September 8th Edited September 8, 2021 by Seb_perpignan Link to comment Share on other sites More sharing options...
Herr Klaus Posted September 9, 2021 Share Posted September 9, 2021 Same for me on my e-Golf - seems to be a new Problem, because it was working pretty good, the last time. Link to comment Share on other sites More sharing options...
Witte52 Posted September 9, 2021 Share Posted September 9, 2021 11 hours ago, gerk said: Hello, I also have this problem... The connection works fine for a certain time, then it's changed to 'not authorized'. After deleting the car and reconnecting it works again, but only for a certain time until 'not authorized' again. Best regards, gerk Thanks, that worked (for now)... Hopefully ABRP will fix this issue soon.. George Link to comment Share on other sites More sharing options...
Alexander Runge Posted September 9, 2021 Share Posted September 9, 2021 I also have the same problem with an ID.3 Link to comment Share on other sites More sharing options...
Katya-ABRP Posted September 9, 2021 Share Posted September 9, 2021 Hi @JueSteiger, @PhilChill, @Witte52, @gerk, @Bubeli, @Seb_perpignan, @Herr Klaus, @Alexander Runge, During the past weekend we experienced server issues which among other things led to some Tronity tokens expiring during downtime. We’ve since had the problem which caused these issues addressed and we’ve also requested Tronity to lengthen the tokens expiry time. After this we noticed users were still being logged out which we ran by Tronity and they’ve now found and fixed the error so that you will stay connected. You will however need to manually reconnect the vehicle in order for the Tronity link to work again. This is how: 1. Go into: Settings (detailed) > Car model 2. Click the cogwheel to the right of your saved vehicle 3. Unless you see the list of linking options displayed, unlink the vehicle by clicking the ‘unlink livedata’ button at the bottom 3. Select a linking option in the list 4. Follow the linking instructions We apologize for any inconvenience this may have caused you. Please let us know if you need any further assistance! /Katya Link to comment Share on other sites More sharing options...
JueSteiger Posted September 9, 2021 Author Share Posted September 9, 2021 hello katya, just linked my car with tronity again and now it seems to work again. i was in contact with tronity support and there has been something special in my case but now it´s ok. thxs for your support and br juergen 1 Link to comment Share on other sites More sharing options...
Jilldris Posted September 9, 2021 Share Posted September 9, 2021 I was emailing with Tronity and they say that they fetch the actual SOC every 2min for VW ID3/4. Can any ID driver confirm that? I have previously read that it only get the SOC during charging. Link to comment Share on other sites More sharing options...
Bubeli Posted September 9, 2021 Share Posted September 9, 2021 4 hours ago, Jilldris said: I was emailing with Tronity and they say that they fetch the actual SOC every 2min for VW ID3/4. Can any ID driver confirm that? I have previously read that it only get the SOC during charging. Hi, unfortunately I can not confirm because I tried to disconnect the car (which I also deleted from the profile later) and reconnect it to Tronity, but the system, after entering the credentials of Tronity, always returns (for several hours now) that the message "Something went wrong please try again later!". Link to comment Share on other sites More sharing options...
Farsund Posted September 10, 2021 Share Posted September 10, 2021 (edited) Same here. Every time I try it again same issue. Please fix this issue. Thank you. Edited September 10, 2021 by Farsund Link to comment Share on other sites More sharing options...
Katya-ABRP Posted September 10, 2021 Share Posted September 10, 2021 Hi @Bubeli, @Farsund, I've just heard back from Tronity and there was some remaining issue on their side which was corrected this morning. Could you try linking your cars again? /Katya Link to comment Share on other sites More sharing options...
Bubeli Posted September 10, 2021 Share Posted September 10, 2021 Hi @Katia, thank you so much for your interest. I will try to reconnect the accounts in the afternoon and then I will update the forum, hoping to bring good news. Best regards Bubeli 1 Link to comment Share on other sites More sharing options...
Farsund Posted September 10, 2021 Share Posted September 10, 2021 It works. Great job Thank you very much 1 Link to comment Share on other sites More sharing options...
Bubeli Posted September 10, 2021 Share Posted September 10, 2021 Hi, I confirm that everything seems to be working now. Thank you very much. Bubeli 1 Link to comment Share on other sites More sharing options...
Johan H. Posted April 24, 2022 Share Posted April 24, 2022 Same problem over here, it work for a while but now it wont, tried to reset, reinstall, reset it again, but it is not working anymore. Link to comment Share on other sites More sharing options...
paniihaii16 Posted August 24, 2022 Share Posted August 24, 2022 I already tried reconnecting, as well as deleting my VW ID.3 and adding it again multiple times. But everytime I get the Tronity status the App/Car is sleeping, then I force close the app and open it again, then ABRP fetches the newest data and after around 30 min to 1h I get the status „not authorised“ again. Link to comment Share on other sites More sharing options...
paniihaii16 Posted August 26, 2022 Share Posted August 26, 2022 I will try to reconnect the accounts in the afternoon and then I will update the forum, hoping to bring good news. Link to comment Share on other sites More sharing options...
Katya-ABRP Posted September 5, 2022 Share Posted September 5, 2022 On 8/24/2022 at 10:16 AM, paniihaii16 said: I already tried reconnecting, as well as deleting my VW ID.3 and adding it again multiple times. But everytime I get the Tronity status the App/Car is sleeping, then I force close the app and open it again, then ABRP fetches the newest data and after around 30 min to 1h I get the status „not authorised“ again. Hi @paniihaii16, We're not able to find any ABRP account under the email address you registered here. Please contact support via the 'Support & Feedback' section in the app or on the website so that we can get your user details and properly troubleshoot this. (This forum is now intended for conversations amongst users, for official support please revert to the options listed in the 'Support & Feedback' section in the app or on the website) /Katya Link to comment Share on other sites More sharing options...
