Jump to content
JueSteiger

Tronity Status says "sleeping" and changes to "not authorized" later on

Recommended Posts

hello all, 

had abrp running with tronity for some days without any issues. 

since 2 days abrp says tronity "sleeping" and i get not soc update anymore, some time later it changes to "not authorized".... 

after unlink und add again it still says "sleeping" again so on? 

tronity has actual data available. 

car is an i-pace my 2020

 

don't know what has changed cause it has worked for some days and there was no update afaik. 

 

thxs for your support and br

juergen

Link to comment
Share on other sites

hello all, 

had abrp running with tronity for some days without any issues. 

since some days abrp says tronity "sleeping" and i get not soc update anymore, some time later it changes to "not authorized".... 

(just added the premium abo for abrp and tronity cause it has worked, now i have the abo and it doesn't work anymore 😞)

after unlink, delte car and add new car again it still says "sleeping" again and changes to "not authozized" and so on? 

tronity has actual data available. 

car is an i-pace my 2020

 

thxs for your support and br

juergen

Link to comment
Share on other sites

Hello,

I started connecting Tronity a few days ago and noticed, after a short while ABRP shows that it‘s not authorised for Tronity.

I already tried reconnecting, as well as deleting my VW ID.3 and adding it again multiple times. But everytime I get the Tronity status the App/Car is sleeping, then I force close the app and open it again, then ABRP fetches the newest data and after around 30 min to 1h I get the status „not authorised“ again.

Is there anything I can do so the two apps stay connected or do I maybe have to ask the Tronity Support for further information in this case?

 

Thanks!

 

39F705C1-FB7D-42CB-8E76-9DDD36CF6B37.thumb.png.b3cc181a9ce0a65bb5898f954341dc6f.png

Link to comment
Share on other sites

I have the same issue with my huynday Kona; 

In the weekend it did work; now I cannot link to tronity. When I pusch the 'Allow" button. An error pops up. ??

Premium for ABRP and Tronity !!

George

Link to comment
Share on other sites

Hello,

I also have this problem... The connection works fine for a certain time, then it's changed to 'not authorized'.

After deleting the car and reconnecting it works again, but only for a certain time until 'not authorized' again.

Best regards, gerk

Link to comment
Share on other sites

Hello, I also have the same problem.
I tried disconnecting Tronity and reconnecting, but the problem comes back regularly.
Car: VW ID.3 Pro S.
Any ideas on how to fix this?
Thank you very much for any assistance.
Bubeli

Link to comment
Share on other sites

Same Pb in France with an peugeot e208. Tronity works fine but the link with ABRP is just ....dead ....it's says on abrp last sync September 8th at 9.50pm. on the other screenshot you can see tronity last sync was 17mn ago on September 8thScreenshot_20210909_000430_com.tronity.thumb.jpg.ff21860e58e1a22400175bf441dde665.jpg

Screenshot_20210908_235838_com.iternio.abrpapp.jpg

Edited by Seb_perpignan
Link to comment
Share on other sites

11 hours ago, gerk said:

Hello,

I also have this problem... The connection works fine for a certain time, then it's changed to 'not authorized'.

After deleting the car and reconnecting it works again, but only for a certain time until 'not authorized' again.

Best regards, gerk

Thanks, that worked (for now)... 

Hopefully ABRP will fix this issue soon..

George

 

 

Link to comment
Share on other sites

Hi @JueSteiger, @PhilChill, @Witte52, @gerk, @Bubeli, @Seb_perpignan, @Herr Klaus, @Alexander Runge,

During the past weekend we experienced server issues which among other things led to some Tronity tokens expiring during downtime. We’ve since had the problem which caused these issues addressed and we’ve also requested Tronity to lengthen the tokens expiry time.

After this we noticed users were still being logged out which we ran by Tronity and they’ve now found and fixed the error so that you will stay connected.

You will however need to manually reconnect the vehicle in order for the Tronity link to work again. This is how:

1. Go into: Settings (detailed) > Car model
2. Click the cogwheel to the right of your saved vehicle
3. Unless you see the list of linking options displayed, unlink the vehicle by clicking the ‘unlink livedata’ button at the bottom
3. Select a linking option in the list
4. Follow the linking instructions

We apologize for any inconvenience this may have caused you. Please let us know if you need any further assistance!

/Katya

Link to comment
Share on other sites

hello katya,

 

just linked my car with tronity again and now it seems to work again.

i was in contact with tronity support and there has been something special in my case but now it´s ok.

 

thxs for your support and br

juergen

  • Like 1
Link to comment
Share on other sites

4 hours ago, Jilldris said:

I was emailing with Tronity and they say that they fetch the actual SOC every 2min for VW ID3/4. Can any ID driver confirm that? 

I have previously read that it only get the SOC during charging. 

Hi, unfortunately I can not confirm because I tried to disconnect the car (which I also deleted from the profile later) and reconnect it to Tronity, but the system, after entering the credentials of Tronity, always returns (for several hours now) that the message "Something went wrong please try again later!".
 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


×
×
  • Create New...