Error during login

[AndersSkov]

Hi,

I have used ABPR for quite some time - linked to my Tesla Model 3. This morning I removed the car from ABRP account (during installation of an OBD in my car)

Then I wanted to add the car again - and login to the car using "link to MyTesla".

It gives me an error - "check you email or password". I have checked both. I can log onto my tesla account with no issues. It even gives me an error prior to entering pw and account info

What goes wrong for me?

 

Kind regards

Anders

 

[spc-tme-my]

Ditto. Same issue. 

[nichols89_ben]

Same, only getting error

[MaggiB]

Me, too!

[hirotake]

Exact the same with my login.

[Katya-ABRP]

Hi @AndersSkov, @spc-tme-my, @nichols89_ben, @MaggiB, @hirotake, @danima, @stromseth, @Harry91,

We’ve recently been informed that Tesla has changed the way they execute their login process, more specifically the captcha. This unfortunately becomes an issue for some of our users for connecting and keeping their cars connected.

We’re currently looking into how we can fix this, please bear with us!

/Katya

[danima]

Same issue here. Can not login with Tesla credentials to add a new car. 

[stromseth]

Got this e-mail from support a moment ago:

Quote

We’ve recently been informed that Tesla has changed the way they execute
their login process, more specifically the captcha. This unfortunately
becomes an issue for some of our users for connecting and keeping their
cars connected.

We’re currently looking into how we can fix this, please bear with us!

 

[Harry91]

I have the same issue. When I try to link I get this message straight away which basically says you cannot login. I didn’t even enter my username and password. 
 

This issue occurrs both on web (no difference safari or chrome on iOS) and in the iOS app. 

[danima]

Thanks for your feedback, hope you can sort it out soon. I just subscribed to ABRP Premium to be able to add our new car, hope it will be possible soon. Thank you for keeping informed!

[AndersSkov]

2 hours ago, stromseth said:

Got this e-mail from support a moment ago:

 

Thanks for sharing..Nice to know there was a reason.

[Jemba]

same here

[Katya-ABRP]

Hi @AndersSkov, @spc-tme-my, @nichols89_ben, @MaggiB, @hirotake, @danima, @stromseth, @Harry91, @Jemba,

We've pushed a new update to iOS and Android which will resolve this issue. As soon as it has passed review you'll be able to reconnect your vehicle.

We're still working on implementing a fix for the web version but we're hopeful we'll have it done soon as well. 

/Katya

[AndersSkov]

4 minutes ago, Katya-ABRP said:

Hi @AndersSkov, @spc-tme-my, @nichols89_ben, @MaggiB, @hirotake, @danima, @stromseth, @Harry91, @Jemba,

We've pushed a new update to iOS and Android which will resolve this issue. As soon as it has passed review you'll be able to reconnect your vehicle.

We're still working on implementing a fix for the web version but we're hopeful we'll have it done soon as well. 

/Katya

This great Work..thanks

[Harry91]

12 minutes ago, Katya-ABRP said:

Hi @AndersSkov, @spc-tme-my, @nichols89_ben, @MaggiB, @hirotake, @danima, @stromseth, @Harry91, @Jemba,

We've pushed a new update to iOS and Android which will resolve this issue. As soon as it has passed review you'll be able to reconnect your vehicle.

We're still working on implementing a fix for the web version but we're hopeful we'll have it done soon as well. 

/Katya

It keeps stuck “busy with registering”  how to get rid of this and make it finalize successfully?

 

 

[danima]

Hi @Katya-ABRP,

Thank you for this news. Unfortunately, after refreshing the app, then reinstalling, the 'Link Tesla' still says,  "Error, login unsuccessful. Please check email address and password." It says it straight away, as well as after entering the Tesla account credentials. 

[Katya-ABRP]

Hi @Harry91, @AndersSkov, @danima,

Sorry for the misunderstanding, the updates are still under review by Apple and Google and have not yet been published to the App store or Google play store. Please bear with us!

/Katya

[Katya-ABRP]

Hi @AndersSkov, @spc-tme-my, @nichols89_ben, @MaggiB, @hirotake, @danima, @stromseth, @Harry91, @Jemba,

We recently pushed updates for the Android and iOS apps including a fix for this issue. The Android version has now passed review and is available on Google play.

The iOS update is still under review by Apple but we hope that it'll be passed soon as well.

If you're not an Android user and cannot wait for the iOS update it is possible to for instance borrow a friend or family members Android device, download the updated version of the app, log in, re-link the car and then log out again. The connection will then work on your other devices after doing this once.

To re-link the car:

1. Go into: Settings (detailed) > Car model
2. Click the cogwheel to the right of your saved vehicle
3. Select a linking option in the list (If the vehicle still is "connected" and says "registering" or similar, first press the 'unlink livedata' button at the bottom of the menu to be able to choose a linking option)
4. Follow the linking instructions 

/Katya

[danima]

Thank you @Katya-ABRP, seems to work fine now on Android. Thanks again for the efforts and for having kept us informed! 

[AndersSkov]

2 hours ago, Katya-ABRP said:

Hi @AndersSkov, @spc-tme-my, @nichols89_ben, @MaggiB, @hirotake, @danima, @stromseth, @Harry91, @Jemba,

We recently pushed updates for the Android and iOS apps including a fix for this issue. The Android version has now passed review and is available on Google play.

The iOS update is still under review by Apple but we hope that it'll be passed soon as well.

If you're not an Android user and cannot wait for the iOS update it is possible to for instance borrow a friend or family members Android device, download the updated version of the app, log in, re-link the car and then log out again. The connection will then work on your other devices after doing this once.

To re-link the car:

1. Go into: Settings (detailed) > Car model
2. Click the cogwheel to the right of your saved vehicle
3. Select a linking option in the list (If the vehicle still is "connected" and says "registering" or similar, first press the 'unlink livedata' button at the bottom of the menu to be able to choose a linking option)
4. Follow the linking instructions 

/Katy

It works! Perfect. Thanks

 

[PatrickK]

Installed the update. Cannot even fill in the Tesla account info now. So still problems for me :-(.  Get this error instant. 

[Katya-ABRP]

Hi @PatrickK,

The update for iOS (4.0.51) is still in review and the currently available version will still not allow you to link. Or did you try on an Android device as well?

/Katya

[Biggle]

On 9/10/2021 at 5:49 PM, Katya-ABRP said:

Hi @PatrickK,

The update for iOS (4.0.51) is still in review and the currently available version will still not allow you to link. Or did you try on an Android device as well?

/Katya

I appear to have this update for my iPhone (checked app version in the App Store, said it was updated 5 days ago), but I still get the following error (screen shot taken from my Mac, but link attempt done from iPhone):

Any ideas what I can do or try?

Thanks, Mark

 

 

[Katya-ABRP]

Hi @Biggle,

We discovered an issue, unrelated to the previous ones that I would assume caused these troubles with linking for you. It has been corrected since yesterday and I can see that your car now is successfully linked. Please let me know if there are any remaining issues!

/Katya