Cancel premium

[Rafael Sørvik]

I can't seem to be able to cancel the premium subscription. The "manage account" button on the app doesn't work, and the manage account page on the browser tries to sell me a premium subscription. 

I thought I was already out, but I got more charges on my credit card. 

[Katya-ABRP]

Hi @Rafael Sørvik,

It sounds like you might've opened the subscription portal either in an incognito window or that the browser on your phone didn't recognize the session from the app.

We are sorry to see you cancel your Premium subscription. Is there anything we can do to make the Premium membership more worthwhile?

I have cancelled your subscription. You will have access to premium features for the duration of the period you have already paid for, that is until September 26th. There will be no further charges. You are of course welcome to keep using the free version of the app as much as you'd like.

Please note that inquiries regarding subscriptions normally are handled by contacting support via email. Open the menu by clicking the ABRP button in the top left corner of the screen and click the "Tell us what you think!" button. That way we can more easily see your account settings and give you better feedback.

You are welcome back anytime! Please let us know if you need any further assistance.

/Katya