Export trip data stuck at Loading

[Jonas L]

I cant get export of trip data to work consistently anymore. Tried in both Chrome and Edge on Win 10 and in Chrome on OS X. It just sits there saying Loading forever if I try to export the whole month of July for instance.

 

Just a couple of days works sometimes but not always. June worked fine. My trial account was inactivated a few days in the middle of July because I had problems getting the payment to go through, could that cause problems?

 

 

[Jonas L]

Noone? The logging is the primary reason for me to pay and if it doesn't work i'd better go with other options.

[Katya-ABRP]

Hi @Jonas L,

Sorry we haven't been able to respond sooner. Please note that we do offer prioritized support for premium users, but you must then submit your questions via email (Use the 'Tell us what you think!' button in the app or send an error report if a plan fails).

I've taken a look at your account and there is some form of error with a piece of data in July that causes a crash preventing the export from being done successfully.

I've had this issue noted as a bug and we'll be looking into it!

/Katya

[Katya-ABRP]

Hi again @Jonas L,

I'm happy to report that we've now had the bug corrected. We've released an update for the web version with this fix and you should now be able to export activities for the entire month of July.

/Katya

[Jonas L]

I can confirm that it now works flawless. Will use the correct way to get support the next time! Thanks.

[Can.tucci]

Hello,

Same problem for me. I don't have the possibility to export my data from web and from the android app (still loading...). Can you I have a solution for me ? Thank you