ABRP not working in Apple CarPlay (Hyundai Ioniq)

[JaJiRi]

Hi, I've chosen ABRP premium in order to use ABRP with Apple Carplay. 

yesterday i've tried a simple route, some 50 km's to home. ABRP freezes up in Carplay. At first is slows down, trailing behind my current position then does nothing

The ABRP app on my iPhone on the other hand does not seems to have any problems.

Please advise

[Sofia-ABRP]

Hi @JaJiRi,

We're sorry to hear that you've been experiencing issues with CarPlay and apologize for any inconvenience this may have caused. Could you provide some additional information to help us troubleshoot the issue?

What version of the app are you running? Click the ABRP logo in the top left corner of the screen and read the version of the app at the bottom of the panel. The latest version of the iOS app is currently 4.0.46.

Have you noticed this issue before? Did the iOS app also freeze/behave oddly when this issue occurred? What iPhone are you using?

/Sofia

[nty]

On my Ioniq 28 kWh the screen will just stay black when using ABRP on CarPlay. During that iOS app behaves normal and voice commands are played trough the cars audio. Just no picture. Even after driving some distance.

I tested on 4.0.46 and 4.0.47

iPhone 6 - 12.5.4

Edited August 2, 2021 by nty

[Sofia-ABRP]

Hi @nty,

That's odd. Could you answer some additional questions and try some things to help us find the cause of the problem?

• Were you previously able to get CarPlay working? When did the problem start? Does it always happen?
• What version of the app are you currently running? Please include the number displayed within parenthesis as well. Click the ABRP logo in the top left corner of the screen in the app. At the bottom of the menu you will find the current version of the app on your device. It should look something like 4.0.4X (XXX).
• Have you had any other issues with CarPlay in your vehicle?
• Could you try connecting with another iPhone and see if it works?
• Could you try reinstalling the app?

/Sofia