jnschimberg Posted July 12, 2021 Share Posted July 12, 2021 I've heard a couple people in passing mention that they've connected their ABRP account with their Tesla account. Is this possible and, if so, how do I do that. New user here, in 2021 Model Y. TIA, Josh S. Link to comment Share on other sites More sharing options...
MrT Posted July 15, 2021 Share Posted July 15, 2021 I have tried, but with no luck... Link to comment Share on other sites More sharing options...
Katya-ABRP Posted July 15, 2021 Share Posted July 15, 2021 Hi @jnschimberg, You currently don't have a saved vehicle to link. To link, do the following: 1. Go into: Settings (detailed) > Car model > Add my car 2. Specify the vehicle model, name it 3. Select a linking option, for linking directly with your Tesla account select 'Link MyTesla' 4. Log in with your Tesla credentials and the connection will be established /Katya Link to comment Share on other sites More sharing options...
Katya-ABRP Posted July 15, 2021 Share Posted July 15, 2021 Hi @MrT, Just checked your account and it looks like you got it figured out. Is there anything else I can be of help with? /Katya Link to comment Share on other sites More sharing options...
bmenke Posted July 27, 2021 Share Posted July 27, 2021 I just recently connected ABRP to my Tesla account. It asked me to select my vehicle and there was only one available in the drop down list. I believe the 2018 Model 3 Performance (named 18M3DP) is connected but I'm trying to plan a trip in the 2013 Model S 85 (13S85). Is there a way to switch the ABRP connection to one of the other vehicles in my Tesla account? Link to comment Share on other sites More sharing options...
bmenke Posted July 28, 2021 Share Posted July 28, 2021 @Katya-ABRP Forgot to tag you on my original post. Link to comment Share on other sites More sharing options...
Katya-ABRP Posted July 29, 2021 Share Posted July 29, 2021 Hi @bmenke, Normal users may only have one car saved on their account, premium users may save multiple vehicles and can thereby link several. If you linked the wrong vehicle you can delete the currently saved and linked vehicle by: 1. Go into: Settings (detailed) > Car model 2. Click the cogwheel to the right of your saved car 3. At the bottom of the menu you should find the 'delete' button (trash can icon) 4. Click it and have the vehicle deleted After you've done so you can create a new saved vehicle and link again. It is possible to unlink and re-link the currently saved vehicle as you asked but I would not recommend doing so since I can see that you do have live data accumulated from the current connection. /Katya Link to comment Share on other sites More sharing options...
bmenke Posted July 29, 2021 Share Posted July 29, 2021 @Katya-ABRP Thanks. I deleted the vehicle following your instructions. I disconnected and reconnected my Tesla account and it is still only showing me one vehicle (not the vehicle I'm using on the trip). Link to comment Share on other sites More sharing options...
bmenke Posted July 30, 2021 Share Posted July 30, 2021 @Katya-ABRP I signed up for the premium trial in hopes of being able to select any of the three vehicles on my Tesla account. I am still only seeing the one vehicle (18M3DP) on the "Select your Tesla" screen. Please help me figure out how to select the vehicle I am taking on my trip tomorrow (13S85). Link to comment Share on other sites More sharing options...
Katya-ABRP Posted August 11, 2021 Share Posted August 11, 2021 Hi @bmenke, I just checked your account and you currently do not have any saved vehicles on your account. Did you perhaps delete it again? I've had your trial extended to make up for the time lost. /Katya Link to comment Share on other sites More sharing options...
bmenke Posted August 11, 2021 Share Posted August 11, 2021 @Katya-ABRP Yes, I disconnected because I did not want my trip in the 2013 Model S 85 (named 13S85) to be affected by the real-time settings of the 2018 Model 3 Dual-motor Performance (named 18M3DP). I attempted (both on my trip and today) to reconnect my Tesla account and I'm getting, "Error: Couldn't login. Please double check your email and password." I have manually typed both, double checked, and even gone to tesla.com to check that my username and password are correct. I am simply no longer able to log on through the app. I tried on the computer (webpage) as well and got the same result. On my trip, I had set the app to avoid tolls and it took me on to a toll road. I pulled over because I didn't have cash and double checked the settings and it still had the avoid tolls option turned on. That was not fun. As feedback, it would be nice if it alerted me when "You are no longer on the route." I was driving along happily and apparently when I went through a remote area and had intermittent cell phone signal it did not indicate it had lost the ability to navigate. When the signal returned, rather than putting me back on the route it just kept the message that I was not on the route and I just kept driving. I had to switch to navigation software and get myself back on the route. Then had to stop for a few hours and slow charge because I could no longer make it to the next supercharger. I am happy to continue trouble shooting the Telsa account connection to help make the product better. Link to comment Share on other sites More sharing options...
Jean-Pierre White Posted August 16, 2021 Share Posted August 16, 2021 (edited) @Katya-ABRP Hi, I am also experiencing issues connecting the vehicle in my ABRP account to my Tesla vehicle. Initial authentication seems to go through but it fails when I provide the 6 digit code as part of second factor authentication. It requests the code and I enter it but it just gets stuck with no error codes. Edited August 16, 2021 by Jean-Pierre White 1 Link to comment Share on other sites More sharing options...
Katya-ABRP Posted August 20, 2021 Share Posted August 20, 2021 Hi @bmenke, Very sorry for the delayed reply, thank you for your patience. On 8/11/2021 at 10:48 PM, bmenke said: I attempted (both on my trip and today) to reconnect my Tesla account and I'm getting, "Error: Couldn't login. Please double check your email and password." I have manually typed both, double checked, and even gone to tesla.com to check that my username and password are correct. I am simply no longer able to log on through the app. I tried on the computer (webpage) as well and got the same result. Got it! Sounds like you've exhausted all the options. I'll have this information forwarded to the team so that it can be properly investigated. I've also had your trial further extended. On 8/11/2021 at 10:48 PM, bmenke said: On my trip, I had set the app to avoid tolls and it took me on to a toll road. I pulled over because I didn't have cash and double checked the settings and it still had the avoid tolls option turned on. That was not fun. That's no fun indeed. Do you have the plan link or could you specify where / what road ? It could be that the road is incorrectly tagged in the map data we've got an if so that'll need to be corrected. On 8/11/2021 at 10:48 PM, bmenke said: As feedback, it would be nice if it alerted me when "You are no longer on the route." I was driving along happily and apparently when I went through a remote area and had intermittent cell phone signal it did not indicate it had lost the ability to navigate. When the signal returned, rather than putting me back on the route it just kept the message that I was not on the route and I just kept driving. I had to switch to navigation software and get myself back on the route. Then had to stop for a few hours and slow charge because I could no longer make it to the next supercharger. Normally, if you haven't deviated too much we should replan and adjust accordingly automatically. The changes made then are usually rather small and doesn't change much compared to the original plan you've accepted when you started driving. We'd otherwise like to refrain from automatic replanning where we give you an entirely different plan since not only could the roads be different but the charging stops included. These details aren't really optimal to try to check while driving. In this case I do think that it could've been solved by clicking the 'replan' button to force ABRP to replan the route and continue navigation (at the point where you had better connection again). Did you attempt this? In any case, it is definitely a good scenario to bring up - we should be able to handle the situations where connection is lost better than this. /Katya Link to comment Share on other sites More sharing options...
Katya-ABRP Posted August 20, 2021 Share Posted August 20, 2021 Hi @Jean-Pierre White, I've just had your account and saved vehicle checked. No live data option is currently selected and it isn't stuck on 'registering' but I can clearly see there's been past attempts to link to a car. When you last attempted this, did you see any status such as 'registering' or 'sleeping'? This seems similar to Bmenke's issues and I'll include this information in my report to the team so that we can have this properly investigated. I've also had the renewal date for your subscription postponed by a couple weeks, giving you a few "free" weeks. /Katya Link to comment Share on other sites More sharing options...
bmenke Posted August 23, 2021 Share Posted August 23, 2021 On 8/20/2021 at 6:55 AM, Katya-ABRP said: Do you have the plan link or could you specify where / what road ? @Katya-ABRP The Chickasaw Turnpike in Oklahoma goes from just southwest of Fitzhugh off highway 1 (34.656958, -96.794953) to north of Sulphur by the intersection of highway 7 and US 177 (34.544424, -96.967244). Link to comment Share on other sites More sharing options...
Katya-ABRP Posted August 26, 2021 Share Posted August 26, 2021 Hi @bmenke, I can see that the map data is correct and that this road is marked as tolled, however we for some reason doesn't avoid it. other roads marked as tolled are however avoided. I've created a report about this issue and we'll be looking into it. As for the issues with linking your Tesla, we're still not able to see what would prevent the connection from being established. The other users I've been in touch with have eventually been able to reconnect. I've had both your saved vehicles that were stuck on 'registering' "logged out" so that you may try to link again. /Katya Link to comment Share on other sites More sharing options...
RayE Posted August 27, 2021 Share Posted August 27, 2021 On 8/20/2021 at 5:02 AM, Katya-ABRP said: Hi @Jean-Pierre White, I've just had your account and saved vehicle checked. No live data option is currently selected and it isn't stuck on 'registering' but I can clearly see there's been past attempts to link to a car. When you last attempted this, did you see any status such as 'registering' or 'sleeping'? This seems similar to Bmenke's issues and I'll include this information in my report to the team so that we can have this properly investigated. I've also had the renewal date for your subscription postponed by a couple weeks, giving you a few "free" weeks. /Katya Indeed, I seem to be in a similar situation: it says the password is incorrect (it's not) when putting in the multifactor code. The system then says my "Unnamed Car" is "Registering." I have tried deleting and repeating but it gives the same error every time. I'll follow this thread to see if there's any updates. Thanks! Link to comment Share on other sites More sharing options...
Katya-ABRP Posted September 8, 2021 Share Posted September 8, 2021 Hi @RayE, @bmenke, @Jean-Pierre White, For status on the issue please see the thread below. /Katya Link to comment Share on other sites More sharing options...
Harry91 Posted September 9, 2021 Share Posted September 9, 2021 I am also stuck on registering. Link to comment Share on other sites More sharing options...
Katya-ABRP Posted September 9, 2021 Share Posted September 9, 2021 Hi @Harry91, This thread refers to a different issue, please see: /Katya Link to comment Share on other sites More sharing options...
Choke Posted February 25, 2022 Share Posted February 25, 2022 Hi I try to add my Tesla to my ABPR acount but as I use the Aple authentification for my Tesla acount - but how do I use that when to add to ABPR? Perhaps a misstake to use Apples authentifiation. Link to comment Share on other sites More sharing options...
gnuarm Posted April 11, 2022 Share Posted April 11, 2022 On 7/15/2021 at 5:33 PM, Katya-ABRP said: Hi @jnschimberg, You currently don't have a saved vehicle to link. To link, do the following: 1. Go into: Settings (detailed) > Car model > Add my car 2. Specify the vehicle model, name it 3. Select a linking option, for linking directly with your Tesla account select 'Link MyTesla' 4. Log in with your Tesla credentials and the connection will be established /Katya To be clear, this may be a change or maybe it was always this way, but currently the web page does not let you log into your Tesla account with the account credentials to extract info from the car. You have to log in through the phone app, which creates a token. ABRP shares this token with the website and your car will be accessible through the website as well. Link to comment Share on other sites More sharing options...
Jwm9u Posted April 17, 2022 Share Posted April 17, 2022 I’m new to ABRP. I can’t figure out how to link my Tesla. I input the car info on the phone app, but it does not offer me any linking options. The Tesla app is logged in, but there is no option anywhere on the ABRP app that I can find to link them. Is it a feature only on the premium version? Link to comment Share on other sites More sharing options...
Katya-ABRP Posted April 20, 2022 Share Posted April 20, 2022 On 4/17/2022 at 9:59 PM, Jwm9u said: I’m new to ABRP. I can’t figure out how to link my Tesla. I input the car info on the phone app, but it does not offer me any linking options. The Tesla app is logged in, but there is no option anywhere on the ABRP app that I can find to link them. Is it a feature only on the premium version? Premium is not needed for linking any of our vehicle models. To link your Tesla please use the Android or iOS app. 1. Go into: Settings (Advanced) > Car model > Add my car 2. Specify the vehicle model 3. Select a linking option ('MyTesla' for Teslas), for linking directly with your Tesla account select 'Link MyTesla' 4. Log in with your Tesla credentials and the connection will be established /Katya Link to comment Share on other sites More sharing options...
DeanBNE Posted May 6, 2022 Share Posted May 6, 2022 (edited) On 7/16/2021 at 7:33 AM, Katya-ABRP said: Hi @jnschimberg, You currently don't have a saved vehicle to link. To link, do the following: 1. Go into: Settings (detailed) > Car model > Add my car 2. Specify the vehicle model, name it 3. Select a linking option, for linking directly with your Tesla account select 'Link MyTesla' 4. Log in with your Tesla credentials and the connection will be established /Katya //// IMPORTANT EDIT DELETE ANY CARS ON YOUR ACCOUNT THE FOLLOW THE INSTRUCTIONS. @Katya-ABRP thank you for all your help!! Hi @Katya-ABRP Thanks four all your in-depth answers. I am getting this issue when attempting to login. I’m about to go ahead and delete ‘my car’ in the house that i can restart the login process, though i recall this did not work when i tried a few weeks ago. We are about to drive from Brisbane to Sydney, so a lit more accuracy would be a great comfort! Help warmly appreciated. Dean Edited May 6, 2022 by DeanBNE All done! Link to comment Share on other sites More sharing options...
