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kss

Issues linking Tesla

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Hi @kss,

I can see you've got two saved vehicles that haven't been successfully linked to Tesla, both stuck at registering. Have you tried to "logout from MyTesla" to try to log in and link the car again? 

/Katya

// Merged the previous thread about the same issue with this one

Edited by Katya-ABRP
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Hi @kss,

Okay and when did you last try to link these vehicles?

As far as we know, we don't currently have any issues with this. It could be that one of Tesla's servers is / was experiencing issues and that your Tesla account is affected by this. But there hasn't been any other issues aside from the attempts to link to ABRP failing?

/Katya

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logged out this morning.  entered my Tesla creds and dual factor number and received "Error. Couldn't login.  Please double check your email and password." I then clicked the button.  clicked outside the login box and now it says registering again. it also shows the "logout from tesla" button again, like it was successful. 

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Hi @kss,

I've just checked with the team, the fix for the CAPTCHA issue still hasn't been rolled out to the iOS and apps but we will soon provide these updates. So if this fails for you when attempting to link through the ABRP app this explains it. Have you tried to link using the web version?

/Katya

 

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Hi @kss,

Please excuse my delayed reply.

Normally it is not this troublesome to establish the connection and I'd say the only reasonable explanation for these issues in your case would be issues with connecting to Tesla's servers. We have not had any other recent reports of similar problems but we'll of course keep our eyes open.

Also note that ' @ ABetterRoutplanner' is not an admin or moderator. All official staff can be found here https://forum.abetterrouteplanner.com/staff/

/Katya

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On 7/2/2022 at 10:06 PM, SantiagoDraco said:

I have found NO instructions on how to link to Tesla.  It's super obscure  Please provide a link or clear instructions.  Thanks.


1. In the iOS or Android app: Go into: Settings (Advanced) > Car model (click the selected car right below ‘Plan settings’
2. Click the button ‘Select a new car’ at the bottom of the list
3. Specify the vehicle model
4. Now, when the correct model is selected, click it once more in the list of settings
5. Right below the named vehicle model you’ll see three buttons; ‘Edit settings’, ‘Live data’ and ‘Save’. You can either directly click ‘Live data’ and we’ll ask you to save the car or first save it by clicking ‘Save’.
6. Now, when you’ve got a saved vehicle we’ll present you the available linking options for the selected vehicle model. This menu can also be accessed by clicking ‘Edit settings’. Select the linking option ‘MyTesla’ and follow the instructions.

https://www.iternio.com/faq?questionId=3a09ec83-b85f-4834-b194-30bb3ae55904&appDefId=14c92d28-031e-7910-c9a8-a670011e062d

/Katya

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