ABRP connected with TRONITY: LiVE Map data often not updated for 30min / abrp map frozen

[Sebastian]

Hi  

I connected ABRP with TRONITY and display Abrp via CarPlay in my eSoul. I get live date. BUT, sometimes ABRP is FAR behind. It happend to me that the live map was not updated for 30min and I missed an Important charging station and only got suspicious because after 30min the SoC was still the same in CarPlay. 

Its is also funny to get advice to leave the motorway 20min after you already left it. 

Now I am always double checking, wich stresses me. Is there a qick fix? Can it be, that Internet connection was lost? I drive 40k km/a a lot through hilly and rural areas.

[Katya-ABRP]

Hi @Sebastian,

Was it only the SoC which did not update or was the location data also out of sync? Did the map get displayed correctly despite the navigation instructions being delayed?

Have you ensured that live SoC was switched on and not overridden by a manually input departure SoC or similar?

/Katya

[Sebastian]

SoC and location was massively out of sync (+30min). Map was also not not displayed correctly 

live SoC was switched on

I have two theories: 

1.) iPhone becomes very hot and works slowly - I need to cool it down
2.) the number of request Tronity.io sends to the UVO app exceeds possible number
3.) internet connection is lost

[Katya-ABRP]

Hi @Sebastian,

Thank you for the details!

1) Possible yes, I can see you've commented on a different thread and we have had some comments of the iOS app making the phone having to work very hard. We're not yet quite sure if this is the case but we're investigating.

2) Shouldn't be the case but Kia does have some limitations. It is possible that we're not thoroughly aware of these and handle the connection wrongly.

3) In that case you should have seen it in the app, we display a rather large red 'offline' icon. Did you see this? Or were there any other things that made it seem likely that you lost connection? Such as driving in areas where connection tends to be bad or similar?

/Katya