robinm72 Posted December 22, 2020 Share Posted December 22, 2020 ABRP has stopped calculating routes today. It just seems to calculate forever when I try. Both on my android app and using a browser direcly gives the same result. Link to comment Share on other sites More sharing options...
0 BarryH Posted December 22, 2020 Share Posted December 22, 2020 Is your internet connection working? and do you still have the issue? in my browser the website works. Link to comment Share on other sites More sharing options...
0 robinm72 Posted December 23, 2020 Author Share Posted December 23, 2020 Both my phone and my computers different internet connections are working. I have tried to reset all settings. But it don´t seem to do so much. My preferred and avoided networks are still there and not reset. I only get a circle. like it´s calculating when I try. Link to comment Share on other sites More sharing options...
0 Katya-ABRP Posted December 23, 2020 Share Posted December 23, 2020 Hi @robinm72, Since this issue is present in both the app and the web version it is likely also caused by the server issues we're currently having. We're working on fixing these problems as soon as possible. Very sorry for the trouble! /Katya Link to comment Share on other sites More sharing options...
0 BarryH Posted December 23, 2020 Share Posted December 23, 2020 Yesterday evening the routecalculatio worked (CEST 2300), but this morning it failed. Link to comment Share on other sites More sharing options...
0 robinm72 Posted December 23, 2020 Author Share Posted December 23, 2020 I was told by Bo that more than I had this issue. A fix is done in the web version now and a new version for android is pushed out and is expected to be available in a couple of hours. Thanks for a quick fix. Link to comment Share on other sites More sharing options...
0 BarryH Posted December 24, 2020 Share Posted December 24, 2020 yep. successfully used the app today. Link to comment Share on other sites More sharing options...
0 Kenneth Posted December 28, 2020 Share Posted December 28, 2020 I still have this issue on the latest iOS app version. Both iPhone and iPad Pro. Link to comment Share on other sites More sharing options...
0 BarryH Posted December 28, 2020 Share Posted December 28, 2020 @Kenneth I just checked, on my iPhone it works. You can also have this error if one of the addresses is not recognized. Could that be the case? (And if not do you also have the issue if you use the website? Link to comment Share on other sites More sharing options...
0 Victor Land Posted December 28, 2020 Share Posted December 28, 2020 I am having the same issue in the ABRP app on Iphone 8, IOS 14.2. The map is fine, addresses are recognized. It is just not calculating a route. The little calculating icon keeps turning, but no route is produced. Which, basically makes the app pointless. Link to comment Share on other sites More sharing options...
0 Kenneth Posted December 29, 2020 Share Posted December 29, 2020 On 12/28/2020 at 10:11 AM, BarryH said: @Kenneth I just checked, on my iPhone it works. You can also have this error if one of the addresses is not recognized. Could that be the case? (And if not do you also have the issue if you use the website? Hi. It’s working fine on the web, just not the latest app on either iPhone and iPad. It happes for any location Link to comment Share on other sites More sharing options...
0 BarryH Posted December 30, 2020 Share Posted December 30, 2020 Are you a logged in user on both? Could you post a screenshot of the route to be planned? Link to comment Share on other sites More sharing options...
0 Kenneth Posted December 30, 2020 Share Posted December 30, 2020 Updated the app with todays new release. Working now 2 Link to comment Share on other sites More sharing options...
0 Donno Posted June 24, 2022 Share Posted June 24, 2022 it does not work for me. It actually does nothing. What's going on? Link to comment Share on other sites More sharing options...
0 Kenthos Posted June 27, 2022 Share Posted June 27, 2022 It does not work for me either. iPhone 13 pro iOS 15.5 Link to comment Share on other sites More sharing options...
0 Katya-ABRP Posted July 8, 2022 Share Posted July 8, 2022 Hi @Donno, This thread is about an issue from 2 years back, we've since moved over to handling bug reports at: https://abrp.upvoty.com/boards/posts/report-a-bug/ Feel free to submit a report there or reach out to support via the 'Support & Feedback' section at the bottom of the settings menu. The community forum remains open for discussion among users but we cannot handle support cases here. /Katya Link to comment Share on other sites More sharing options...
ABRP has stopped calculating routes today. It just seems to calculate forever when I try. Both on my android app and using a browser direcly gives the same result.
Link to comment
Share on other sites