ianatkin Posted September 4, 2020 Share Posted September 4, 2020 I planned a route in advance last night in the UK preferring Instavolt and Engenie chargers. This morning all of the chargers on those networks have disappeared from the map and aren't being used for planning. I've tried clearing user data (Android app) etc but they will not show. Has a bug removed them from the database? Link to comment Share on other sites More sharing options...
Katya-ABRP Posted September 4, 2020 Share Posted September 4, 2020 Hi @ianatkin, I can still find both Instavolt and Engenie chargers in the UK, could you link me information on the chargers you're missing? /Katya Link to comment Share on other sites More sharing options...
ianatkin Posted September 4, 2020 Author Share Posted September 4, 2020 Hi, I'm currently at the Instavolt chargers in Carnforth here: https://goo.gl/maps/LbhM278RsYYb8fXW7 As you can see on the screenshot it's not showing up in ABRP - I've reset all settings, made sure my Leaf and Chademo are selected but none of them are showing? Link to comment Share on other sites More sharing options...
Katya-ABRP Posted September 4, 2020 Share Posted September 4, 2020 @ianatkin, honestly this is really strange. I cannot find a trace of this specific charger in our database, however nor can I find it in any of the services which we fetch data from. OpenChargeMap, GoingElectric, Plugsurfing, none of them have it on their maps. However, OpenChargeMap does have it listed, yet not on their map as an actual charger https://openchargemap.org/site/poi/details/132640 I'll see what can be done about it! /Katya Link to comment Share on other sites More sharing options...
ianatkin Posted September 4, 2020 Author Share Posted September 4, 2020 That's very strange - it was definitely there yesterday as when I planned the route in advance it was one of the selected chargers. Since I can't see any of the several Instavolt chargers on my route I wonder if it's an external database issue? Link to comment Share on other sites More sharing options...
Bill N Posted September 4, 2020 Share Posted September 4, 2020 I noticed a problem with Instavolt chargers earlier today also Link to comment Share on other sites More sharing options...
ianatkin Posted September 5, 2020 Author Share Posted September 5, 2020 I notice the missing chargers have now all reappeared today. Link to comment Share on other sites More sharing options...
Bill N Posted April 1, 2021 Share Posted April 1, 2021 (edited) This seems to have happened again - searching for Instavolt in the charging preference screen doesn’t work today. Very weird! Can this be looked at ASAP please @Samuel-ABRP @Katya-ABRP? Thanks! Edited April 1, 2021 by Bill N Link to comment Share on other sites More sharing options...
Katya-ABRP Posted April 1, 2021 Share Posted April 1, 2021 Hi @Bill N, There seems to have been some form of error with OpenChargeMap which is the source for most of these chargers. Unfortunately we can not do more than wait for the next charger update, 5AM CEST /Katya 1 Link to comment Share on other sites More sharing options...
Bill N Posted April 2, 2021 Share Posted April 2, 2021 On 4/1/2021 at 3:58 PM, Katya-ABRP said: Hi @Bill N, There seems to have been some form of error with OpenChargeMap which is the source for most of these chargers. Unfortunately we can not do more than wait for the next charger update, 5AM CEST /Katya Hi, it seems like there is still an issue - I can’t find Instavolt in the network preferences screen. Link to comment Share on other sites More sharing options...
Samuel-ABRP Posted April 4, 2021 Share Posted April 4, 2021 Can you please check again? I just searched and got a result (see attachment). Link to comment Share on other sites More sharing options...
Bill N Posted April 4, 2021 Share Posted April 4, 2021 Yes, working again now - thanks Link to comment Share on other sites More sharing options...
