Daisy the Road Rocket Posted August 18, 2020 Share Posted August 18, 2020 I'm logged into the forum (obviously), but when I try to use the planner it asks me to login and doesn't accept the stored credentials in my browser. If I try to create a new account under my email address, I'm told that one already exists. Clicking on "forgot your password" says that a password reset email was sent. No such email arrives, and I've checked trash and spam. Hence the confusion. Link to comment Share on other sites More sharing options...
0 Katya-ABRP Posted August 28, 2020 Share Posted August 28, 2020 Hi @Daisy the Road Rocket, Looks like your email for the ABRP account wasn't verified, I've sent another verification request to the address. Do check your spam folder also. /Katya Link to comment Share on other sites More sharing options...
0 Daisy the Road Rocket Posted August 28, 2020 Author Share Posted August 28, 2020 Got the new email verification request and clicked on it. That seemed to work. Clicking on the verification link a second time gets an error, which is probably expected. Still, when I click through "forgot password", I get a "A password reset email has been sent", but no email ever arrives. Checked spam and trash. Interestingly, if I try the "forgot password" link a second time, then press the "reset password" button, I get "Wrong email or password" instead of "A password reset email has been sent". Perhaps you could just delete my account and let me start over? Link to comment Share on other sites More sharing options...
0 Katya-ABRP Posted September 2, 2020 Share Posted September 2, 2020 Hi @Daisy the Road Rocket, I took a closer look and it seems you've created this account by logging in with your google account. If you could try logging in using your google account you can when logged in create a password for your account. Easiest way to do this is on web. Or email us at support@iternio.com using the email connected to the account and I'll simply delete the account /Katya Link to comment Share on other sites More sharing options...
I'm logged into the forum (obviously), but when I try to use the planner it asks me to login and doesn't accept the stored credentials in my browser.
If I try to create a new account under my email address, I'm told that one already exists.
Clicking on "forgot your password" says that a password reset email was sent. No such email arrives, and I've checked trash and spam.
Hence the confusion.
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