anonymess Posted July 19, 2020 Share Posted July 19, 2020 1. Safari (MacOS) would not autocomplete any destinations or let me enter anything other than the ones I had previously used. Checked that ad blockers are off for this site - they are. 2. Tried ABRP website on Chrome. Could not log in with my existing password. "Wrong email or password." 3. Did a password reset from the ABRP website. Received the correctly-address email with my account name correct also. Clicked on Reset my password and entered new password. "Change password failed." message with no further explanation. Tried simpler and more complex passwords, same thing happened. 4. Went to iPad and opened website. Now I got "Migrate your Tesla: Do you want to save your existing Tesla in the new ABRP version?". Clicked YES and got a continuous whirling circle which never stopped. When I clicked NO, I seem to be logged out. HELP! Link to comment Share on other sites More sharing options...
munk Posted July 19, 2020 Share Posted July 19, 2020 I'm getting the same .. I think maybe their "backend" is having some issues -- I'm getting alot of 401 errors Link to comment Share on other sites More sharing options...
Jojo Posted July 19, 2020 Share Posted July 19, 2020 Same here. @ABRP: Last year during my roadtrip through Norway, ABRP was very buggy, not reliable and not to use properly for 3+ weeks. I could not complain, it costs nothing. But this year....it has to work 99,9% of the time. It must be reliable. I'm now paying money for it. If it does not work for the next four weeks, like currently, I want my money back. Reliability is priority one for such a service! Thanks 1 Link to comment Share on other sites More sharing options...
anonymess Posted July 19, 2020 Author Share Posted July 19, 2020 Very good points. I would add that for a paid service, ABRP also needs to have: - 24-hour service monitoring so that users, in whatever timezone, can be sure that the administrators are on the case before we have to tell them - a status page, hosted separately so it doesn't break when ABRP does, which shows up-to-date and meaningful service information including announcements of failures and estimated fix times - and given the nature of ABRP, all the above applies to its various backend feeds, ie if any of those fail we should see that in the service status too. So many online services grow in criticality to their users faster than their operators learn how to manage high service levels ... Link to comment Share on other sites More sharing options...
Brian D Posted July 19, 2020 Share Posted July 19, 2020 Just finished my trial and paid my subscription - went on a trip today and it dropped the live SOC from EVNotify as soon as I left. Now I'm back home and it's reporting my car is still 100%. I also got caught out with the incorrect password bug... it had logged out and I was trying to plot the trip back home. No dice. I ended up winging it. In theory ABRP is great, in practice there are a lot of bugs. Link to comment Share on other sites More sharing options...
jg. Posted July 19, 2020 Share Posted July 19, 2020 (edited) Me too (cannot login, failed to reset password, 401 errors from api.iternioi.com). I am having more success with abetterrouteplanner.com/classic/ Edited July 19, 2020 by jg. Link to comment Share on other sites More sharing options...
Brian D Posted July 19, 2020 Share Posted July 19, 2020 ...and Bjorn Nyland was testing ABRP Premium today. He couldn't login. Not good for the site as it could have seen a lot more people joining & subscribing if it went well. https://www.youtube.com/watch?v=oCQvYvXktYM Link to comment Share on other sites More sharing options...
gday Posted July 19, 2020 Share Posted July 19, 2020 I have had an account for a long time although I have not used it a lot but today I wanted to check a route and everything fails. I can't select my car on the web. So I decided I should maybe create a new account for the new app. Cannot register for an account either and the Premium membership information site is not working. Link to comment Share on other sites More sharing options...
gday Posted July 19, 2020 Share Posted July 19, 2020 It all seems to be working again - thank you so much to all the background people for all that keying! Link to comment Share on other sites More sharing options...
Wing Nut Posted July 20, 2020 Share Posted July 20, 2020 I've been limited to using the older Classic ABRP on various browsers since I was unable to sign-in to the new version on my Mac - not even once. I couldn't get a changed password to work either, however the Android app signed me in on my smartphone with these same passwords. I occasionally saw (e.g. Bjørn Nyland recently) others having the same sign-in and/or password problem and thought it had been ABRP at fault and I'd picked the wrong times to try it out. However, it obviously does work most of the time for most users (including Bjørn), so I've persevered and figured out what the problem was in my case - browser scripts. I have the NoScript add-on running in most of my browsers and hadn't fully allowed 2 - 3 ancillary scripts used by ABRP. I've allowed all these ABRP scripts to run and now the new ABRP signs me in and runs fine on my browsers. I also just managed to get signed in to this forum for the first time! I thought the same issues as above were keeping me out, but finally realised I'd never actually registered despite having the entry in my password manager :) Link to comment Share on other sites More sharing options...
See MK Go Posted August 24, 2020 Share Posted August 24, 2020 Can not reset my password or get the email to verify my account. I hesitate to sign up for premium or hand over account info to my Tesla account with basic features not working. How to get help? Link to comment Share on other sites More sharing options...
Katya-ABRP Posted August 28, 2020 Share Posted August 28, 2020 Hi @See MK Go and others! Looks like we had some server issues back in July but should you have any trouble logging in or changing password write to us at support@iternio.com /Katya Link to comment Share on other sites More sharing options...
