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ehendrix23

Unable submit card for payment

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I've now been trying for multiple days to submit my credit card for the premium features, yet each time after entering my credit card details it just sits there spinning. 

How can one submit their credit card for payment?

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We seem to have some users with this issue, and we have the payment provider support trying to figure out what is happening. I think it is the "3D secure" credit-card two-factor authentication dialog which never pops up for you, could that be it? Do you have a popup blocker?

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I just tried again to see if it would show anything that a pop-up was blocked but it did not. I then cancelled, set preference to allow pop-up windows for this website and then tried again.

It showed then the payment information I had just entered and it went through, now it is showing I have a valid payment method. Note that I never got the 3d secure authentication dialog box.

 

I think it has something to do with popup windows being blocked but it does not seem to show then in the browser that one was blocked.

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