Abu Dhabi Dude Posted March 7, 2020 Share Posted March 7, 2020 Hi guys. My app just updated to 3.9.11 and now when I start it up it is totally unresponsive. It loads up fine but every touch of the screen takes about 30 seconds to register. Sliding the info tab upwards cause the whole app to pause for about a minute and then it slides partway up, pauses again, then slides a bit further, pauses again etc. Pretty much unusable. Not sure if it’s just on mine? Link to comment Share on other sites More sharing options...
Abu Dhabi Dude Posted March 7, 2020 Author Share Posted March 7, 2020 Also, when I try to type a destination in the keyboard covers the text box so I can’t read what I’m typing or choose from the drop down options list. The map scrolls perfectly well and typing seems quick (but as I said I can’t read it to confirm that). Seems to be that slide up/down data tab that causes the problems. Link to comment Share on other sites More sharing options...
Abu Dhabi Dude Posted March 7, 2020 Author Share Posted March 7, 2020 (edited) Hi. Bit more feedback on this. The phone becomes incredibly hot as well whilst running the app. Seems like it’s become incredibly processor intensive in this version. Edited March 7, 2020 by Abu Dhabi Dude Link to comment Share on other sites More sharing options...
Jason-ABRP Posted March 7, 2020 Share Posted March 7, 2020 Passed this along to @Bo (ABRP) and the guys working the app, see if we can get it solved! Link to comment Share on other sites More sharing options...
Abu Dhabi Dude Posted March 7, 2020 Author Share Posted March 7, 2020 Thanks Jason. If it helps, I closed the app down and let the phone cool down. I then restarted the app. It was a little more responsive at first but again the phone got very hot after about 5-10 minutes and it started slowing down and becoming unresponsive again. Battery charge level dropped quickly. After closing the app down the phone rapidly cooled back down to normal. Just trying to give you as much info as I can. Link to comment Share on other sites More sharing options...
Bo-ABRP Posted March 8, 2020 Share Posted March 8, 2020 Thanks, we are working hard to try to find this bug! Do you have GPS enabled? Do you allow the app to access location? Link to comment Share on other sites More sharing options...
Abu Dhabi Dude Posted March 8, 2020 Author Share Posted March 8, 2020 Hi Bo. Yes to both! Link to comment Share on other sites More sharing options...
Abu Dhabi Dude Posted March 8, 2020 Author Share Posted March 8, 2020 Oh and by the way, I think you can ignore the comment about the keyboard covering the text display. I think all that is happening is that the same slow and unresponsive behaviour is making the text display move to the top of the screen really slowly, so when I first start typing the keyboard hides the display but eventually it will move to the top of the screen. So I suspect that when the lag/unresponsive behaviour is fixed, that will work normally. Link to comment Share on other sites More sharing options...
Bo-ABRP Posted March 8, 2020 Share Posted March 8, 2020 We are building and pushing a new version now which I think will solve it. Probably related to the size change of the bottom sheet. Link to comment Share on other sites More sharing options...
Abu Dhabi Dude Posted March 8, 2020 Author Share Posted March 8, 2020 Brilliant! Thanks for the quick work. As soon as it’s been pushed I’ll double check it and let you know. Link to comment Share on other sites More sharing options...
Bo-ABRP Posted March 8, 2020 Share Posted March 8, 2020 We managed to recreate it, so 3.9.12 out on app store now should solve it! Link to comment Share on other sites More sharing options...
Abu Dhabi Dude Posted March 8, 2020 Author Share Posted March 8, 2020 Thanks Bo. I’ve just downloaded it but I’m still seeing the same behaviour. In addition it doesn’t seem to allow me to drag waypoints around and reorder them. It lets me drag them but when I let go it goes back to where it was. After a few attempts the whole app is very laggy again. And again, after only a few seconds of running the phone is already getting really hot. I can do a screen recording if you need to see it. Link to comment Share on other sites More sharing options...
Bo-ABRP Posted March 8, 2020 Share Posted March 8, 2020 No need to record, sorry, we thought we had it. Will fix tomorrow if we can find it! Link to comment Share on other sites More sharing options...
Abu Dhabi Dude Posted March 8, 2020 Author Share Posted March 8, 2020 (edited) Ok. Thanks. Sorry to bring bad news! PS if it helps, if you have any way to give me access to it as a beta before you push it, I’m happy to test it out to save publishing it until you know for sure. Edited March 8, 2020 by Abu Dhabi Dude Link to comment Share on other sites More sharing options...
conny Posted March 9, 2020 Share Posted March 9, 2020 I have the same problem on the last two versions also on my iPone 11 Pro Max Link to comment Share on other sites More sharing options...
Bo-ABRP Posted March 9, 2020 Share Posted March 9, 2020 This time we have found the problem, we are quite sure. It is in review at Apple right now! Link to comment Share on other sites More sharing options...
Bo-ABRP Posted March 9, 2020 Share Posted March 9, 2020 New iOS and Android version out now! Link to comment Share on other sites More sharing options...
Abu Dhabi Dude Posted March 9, 2020 Author Share Posted March 9, 2020 Not showing on the App Store yet, but as soon as it is I’ll update it and let you know. Thanks! Link to comment Share on other sites More sharing options...
Dust Posted March 9, 2020 Share Posted March 9, 2020 (edited) The app is completely unresponsive (v. 3.9.12, iphoneX). Or, to be more precise: the map scrolls fine, but the buttons / settings interface does not respond to input. Edited March 9, 2020 by Dust Link to comment Share on other sites More sharing options...
Abu Dhabi Dude Posted March 9, 2020 Author Share Posted March 9, 2020 3 hours ago, Bo (ABRP) said: New iOS and Android version out now! Brilliant. Just downloaded it and it’s working perfectly now. Great job Bo! Link to comment Share on other sites More sharing options...
A_better_EV Posted March 10, 2020 Share Posted March 10, 2020 Still not working on iPhone XR. Just a blank screen. Link to comment Share on other sites More sharing options...
A_better_EV Posted March 10, 2020 Share Posted March 10, 2020 Deleted the app and reinstalled. Working fine now. Link to comment Share on other sites More sharing options...
Hongtong Posted April 10, 2020 Share Posted April 10, 2020 Past two versions does not work on iPhone 6s running iOS 12.4.6 (latest for this iPhone). Tried uninstalling and re-installing. Still get black (blank) screen upon launching app. I did not have any issues launching and using app prior to ver 3.9.17. Link to comment Share on other sites More sharing options...
