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Abu Dhabi Dude

3.9.11 Completely Unresponsive on my iPhone 11 Pro

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Hi guys. My app just updated to 3.9.11 and now when I start it up it is totally unresponsive. It loads up fine but every touch of the screen takes about 30 seconds to register. Sliding the info tab upwards cause the whole app to pause for about a minute and then it slides partway up, pauses again, then slides a bit further, pauses again etc. Pretty much unusable. Not sure if it’s just on mine?

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Also, when I try to type a destination in the keyboard covers the text box so I can’t read what I’m typing or choose from the drop down options list. 
 

The map scrolls perfectly well and typing seems quick (but as I said I can’t read it to confirm that). Seems to be that slide up/down data tab that causes the problems. 

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Posted (edited)

Hi. Bit more feedback on this. The phone becomes incredibly hot as well whilst running the app. Seems like it’s become incredibly processor intensive in this version. 

Edited by Abu Dhabi Dude

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Thanks Jason. If it helps, I closed the app down and let the phone cool down. I then restarted the app. It was a little more responsive at first but again the phone got very hot after about 5-10 minutes and it started slowing down and becoming unresponsive again. Battery charge level dropped quickly. After closing the app down the phone rapidly cooled back down to normal. Just trying to give you as much info as I can. 

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Thanks, we are working hard to try to find this bug! Do you have GPS enabled? Do you allow the app to access location?

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Oh and by the way, I think you can ignore the comment about the keyboard covering the text display. I think all that is happening is that the same slow and unresponsive behaviour is making the text display move to the top of the screen really slowly, so when I first start typing the keyboard hides the display but eventually it will move to the top of the screen. So I suspect that when the lag/unresponsive behaviour is fixed, that will work normally. 

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We are building and pushing a new version now which I think will solve it. Probably related to the size change of the bottom sheet.

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Thanks Bo. I’ve just downloaded it but I’m still seeing the same behaviour. In addition it doesn’t seem to allow me to drag waypoints around and reorder them. It lets me drag them but when I let go it goes back to where it was. After a few attempts the whole app is very laggy again. And again, after only a few seconds of running the phone is already getting really hot. I can do a screen recording if you need to see it. 

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Posted (edited)

Ok. Thanks. Sorry to bring bad news!

 

PS if it helps, if you have any way to give me access to it as a beta before you push it, I’m happy to test it out to save publishing it until you know for sure.

Edited by Abu Dhabi Dude

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I have the same problem on the last two versions also on my iPone 11 Pro Max

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Posted (edited)

The app is completely unresponsive (v. 3.9.12, iphoneX). Or, to be more precise: the map scrolls fine, but the buttons / settings interface does not respond to input.

Edited by Dust

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Past two versions does not work on iPhone 6s running iOS 12.4.6 (latest for this iPhone). Tried uninstalling and re-installing.  Still get black (blank) screen upon launching app.   I did not have any issues launching and using app prior to ver 3.9.17. 

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