Tomtom Posted December 26, 2019 Share Posted December 26, 2019 Hi, I’m always getting this error when calculating a new route: We could not calculate your plan. Planner server error. Best Regards, Thomas 1 Link to comment Share on other sites More sharing options...
Tomtom Posted December 26, 2019 Author Share Posted December 26, 2019 It happens every time I log in with my account. If I don’t log in everything is fine. Link to comment Share on other sites More sharing options...
Jason-ABRP Posted December 26, 2019 Share Posted December 26, 2019 Could you provide some more details? Which app version are you using? (About ABRP > ABRP Version) Which system are you on? (iOS, Android, Web) Perhaps there is an error stored in your account's default planning settings somewhere, try re-selecting your car and looking through these and setting them to reasonable values? Link to comment Share on other sites More sharing options...
RonB Posted December 27, 2019 Share Posted December 27, 2019 I just updated to 3.9.1 today with same problem. Android. Also reselected car model with no improvement. Abrp account was just created yesterday as well. Link to comment Share on other sites More sharing options...
RonB Posted December 27, 2019 Share Posted December 27, 2019 Well I uninstalled and reinstalled the latest version and all seems good again. I was able to login and plan routs all ok. Link to comment Share on other sites More sharing options...
RonB Posted December 30, 2019 Share Posted December 30, 2019 Well worked for a day and now get Planner Server Error again solid on 3.9.1, logging out didn't help nor changing vehicle type. Link to comment Share on other sites More sharing options...
Lexpowermetal@gmail.com Posted December 31, 2019 Share Posted December 31, 2019 (edited) I'm getting the same error. Pixel 3 xl, android 10, latest app version 3.9.1. Freshly installed - all works fine. After logging in, I get server error. After Logging out - same server error. Clearing app data solves the problem until I log in again. Also on the web version my login wouldn't stick, it wouldn't show my saved routes and after page refresh it shows I'm not logged in. But all works fine on beta.abetterroadplanner.com. Edited December 31, 2019 by Lexpowermetal@gmail.com Link to comment Share on other sites More sharing options...
GAF5006 Posted January 11, 2020 Share Posted January 11, 2020 Same problem here! Ulefon Power 3S with Android 7.1.1. No Chance get a route calculated. I deleted data and even un- and reinstalled the App. Link to comment Share on other sites More sharing options...
macnow Posted January 19, 2020 Share Posted January 19, 2020 I have the same problem. The solution is to enter any value Car battery degradation in Settings. 1 Link to comment Share on other sites More sharing options...
Lexpowermetal@gmail.com Posted January 27, 2020 Share Posted January 27, 2020 On 1/19/2020 at 4:32 PM, macnow said: I have the same problem. The solution is to enter any value Car battery degradation in Settings. That's the solution, it worked. Thanks. Link to comment Share on other sites More sharing options...
Jason-ABRP Posted January 28, 2020 Share Posted January 28, 2020 Ah, this is something we'll be improving on in the next version, if any entry is left blank we'll be either using live data (if available) or a default value so you won't get weird unexplained errors. 1 Link to comment Share on other sites More sharing options...
boxermick Posted January 29, 2020 Share Posted January 29, 2020 iPhone 6, 12.4.3, arp ver 3.9.1 Odd, but the fix above doesn't seem to work for me. Still getting We could not calculate your plan. Planner server error. Thanks for working on this - this app is very appreciated! Link to comment Share on other sites More sharing options...
