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Katya (ABRP)

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Everything posted by Katya (ABRP)

  1. Hi @Helmut, In order to do 'Send to MyTesla' you'll first need to connect your MyTesla account. Go into Settings (detailed) > Car model > Add my car Then select your model of Tesla and you should be able to see settings for the created vehicle. You can name it, create different configurations and of course also link your MyTesla account. Either simply log in (easiest and fastest) or provide a token. /Katya
  2. Hi @sygyzy, 1. Yes, we used to have the option to do like one can do on google maps, to drag the route a little by adding a waypoint. However it doesn't really make for a great experience when using the app and touch screens. You can however right-click on the map and do: 'add waypoint' which gives the same result, a step in the plan to take a bit of a detour but not necessarily a stop where you spend extra time but that can also be adjusted and added. Currently if there is a charger in your plan which you'd like to avoid, you'd have to avoid it permanently. You can of course allow i
  3. Hi @irwinr, Yes, this is a visual representation of charger status, added not too long ago. Filled green = Functioning and available Green outline = Functioning Red = Occupied Gray = Unknown Black with red X = Out of order Regarding availability (which are actually in use), this is a premium feature hence non-premium users will only see which are functioning or broken and of course which ones we don't have information on yet. Why there is only one row initially, is because what's shown are only the types of chargers you've chosen for the trip. When clicking on it it
  4. Hi @Pierre-Yves Dagenais, Impressive! And thank you for the kind feedback! I think the route technically is doable in ABRP (with information about charger networks etc) but since we have a timeout for how long time a trip can take to be calculated, trips that are very long such as across the continent and back, do fail most times. Hence it is recommended just to cut it up in 2 plans, forth and back. /Katya
  5. Hi @rluciano, Write to us at support@iternio.com using the email you signed up with and we'll get this sorted! /Katya
  6. Hi @pwwuk, Looks like you got yourself the old webapp as well! The left one is presumably the deprecated one and the right one is the one installed correctly through play store. You can see the icon differs a little and the one on the right matches: https://play.google.com/store/apps/details?id=com.iternio.abrpapp&hl=en_US /Katya
  7. Hi @Alkone! We're happy to announce the following Energica models have just been added today; EGO EGO+ EVA EsseEsse9 EVA EsseEsse9+ EVA Ribelle (Along with BMW iX3 and SKODA Enyaq) 😉 /Katya
  8. Hi @David Kartnaller, @Daniel F, @protomech, We're happy to announce the following Energica models have just been added today; EGO EGO+ EVA EsseEsse9 EVA EsseEsse9+ EVA Ribelle (Along with the BMW iX3 and SKODA Enyaq) /Katya
  9. Hi @Gertthell, @ALCLCF, @togo, @andbad, @iain, We're happy to announce the following Energica models have just been added today; EGO EGO+ EVA EsseEsse9 EVA EsseEsse9+ EVA Ribelle (Along with BMW iX3 and SKODA Enyaq) /Katya
  10. Hi @edgarw, @P-E, @FloImSchnee! We're happy to announce we've added the ŠKODA Enyaq today! (Along with the BMW iX3 and several models of the Energica motorcycles) 😉 /Katya
  11. Hi @GNICK, Features included in the premium subscription are listed on the page where one purchases the subscription; https://abetterrouteplanner.com/premium/ Premium users do have prioritized access to support and we'd be happy to assist you in understanding the new UI. To contact support as a premium member: In app: click app icon in top left corner and then click 'tell us what you think' In web: click app icon in top left/right corner (depends on which side you've placed the menu) and then click 'tell us what you think'. ABRP is mainly created a tool for planning route
  12. @sandros87, It is not that specific, since there are other factors that weigh in more than which of these modes you're driving in. Since we aren't yet able to support live data for the Skoda Citigo, if you do drive very efficiently the solution would be to lower reference consumption. The alpha model we have currently is very general but we hope to make it more accurate once we get live data support 🙂 /Katya
  13. Hi @sandros87, Yes, calculations do take in account that you would not have to use as much energy, when going downhill. /Katya
  14. Hi @caf, We had some unexpected issues with the ocm API over the weekend but the chargers should be back since Saturday, do tell us if you're still missing any! /Katya
  15. Hi @PeterW, Make sure you have selected 'Tesla CCS' among fast chargers and it should be visible and included. /Katya
  16. @ianatkin, honestly this is really strange. I cannot find a trace of this specific charger in our database, however nor can I find it in any of the services which we fetch data from. OpenChargeMap, GoingElectric, Plugsurfing, none of them have it on their maps. However, OpenChargeMap does have it listed, yet not on their map as an actual charger https://openchargemap.org/site/poi/details/132640 I'll see what can be done about it! /Katya
  17. Hi, I cannot see that the Miriam Vale QESH charger actually is missing; https://abetterrouteplanner.com/?charger_id=3692305 Tony: I'd recommend checking that your settings (such as type of car and fast charger types) allow it. @chuq: could you link/give more information on the chargers you're missing in Tassie? /Katya
  18. Hi @ianatkin, I can still find both Instavolt and Engenie chargers in the UK, could you link me information on the chargers you're missing? /Katya
  19. Hi @Der_Ingo, Hope it is alright that I reply in English, my German is not very good these days 😅 There are indeed a lot of settings to get to know and we're working on making a how-to / manual, however I cannot promise when it'll be available. 1. 'Network preferences' (Netzwerkvorgaben) is for setting preferences for different charger networks. You can prefer say, Allego over Ionity or completely avoid all Tesla chargers etc. For making these type of settings you'll currently have to click a charger on the map, then do 'prefer or avoid //// network' (priorität von ////).
  20. Hi @Giampigua, Because this not a normal SC but a high power one, you'll need to also select 'Tesla CCS' among fast chargers and it should be visible and considered for you 🙂 https://abetterrouteplanner.com/?charger_id=5394831 /Katya
  21. Hi @Daisy the Road Rocket, I took a closer look and it seems you've created this account by logging in with your google account. If you could try logging in using your google account you can when logged in create a password for your account. Easiest way to do this is on web. Or email us at support@iternio.com using the email connected to the account and I'll simply delete the account 🙂 /Katya
  22. @AndiL Oh my, we just fixed this but looking at it again it seems the planner thought it was a duplicate of the Allego one right next to it and therefore excluded it. We'll have it corrected 🙂 https://abetterrouteplanner.com/?charger_id=3756511 /Katya
  23. Hi @hghobbs, You can select and load a saved plan, then go back and rearrange the stops and save this new plan. When saving you'll have the option to either save a new plan or replace an existing plan such as the one you just rearranged. Just make sure to rename it accordingly 🙂 /Katya
  24. Hi @Cildar, I've had the verification email re-sent to your hotmail address. Should you still not receive it, email support@iternio.com and we'll get to the bottom of it 🙂 /Katya
  25. Hi @hokiegir1 & @exlatcatsa, We haven't had any issues we're aware of. I looked into your user profiles and for both of you data had been fetched fairly recently (after you posted here). Do tell if you're still having the issue. /Katya

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