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Everything posted by Katya-ABRP

  1. Hi @dspanogle, In my response to OP I stated that the globally set value should be overridden but that it is not in cases with lower values. This is a bug which we're investigating. No - there are not any hidden global settings you cannot change, all settings including global minimums are available in: Settings (detailed). Settings are saved when the plan is created, ie you click 'plan' (big blue button). Yes, you can have settings transfer across different devices, we'll always load your most recent plan (from anywhere) when logging in or starting the app. Manual is coming. /Katya
  2. Hi @MrT, Just checked your account and it looks like you got it figured out. Is there anything else I can be of help with? /Katya
  3. Hi @jnschimberg, You currently don't have a saved vehicle to link. To link, do the following: 1. Go into: Settings (detailed) > Car model > Add my car 2. Specify the vehicle model, name it 3. Select a linking option, for linking directly with your Tesla account select 'Link MyTesla' 4. Log in with your Tesla credentials and the connection will be established /Katya
  4. Hi @Grillmeister, You can add several waypoints to your route and it'll be one single plan. You may also add a 'guidepoint' which is a new feature we recently introduced to just make us plan via a certain location without considering it as a stop. If this doesn't solve the issue for you, could you perhaps link the plan attempt and provide more information about the car train you wish to use? /Katya
  5. Hi @Palengh, I'll have to say that I'm a little bit unsure which options we offer in the Polestar 2 app, but in the iOS app we offer: "share to map" and "open in Google Maps". Which of these did you use? /Katya
  6. Hi @NLP, Could you provide more details regarding which Supercharger isn't showing up? /Katya
  7. Hi @chi09es, I replied to your other post regarding premium, have you emailed us yet? /Katya
  8. Hi @hyperleaf, We've previously tweaked the conversion for the Leaf (see thread below) but seemingly this doesn't suit all models. We'd need some more information to better understand this: Which cars does this happen for? Just 2015's? Is it all 2015's or some subset? We need two 'GIDs' measurements for the car: Brand New (what's the assumed maximum capacity of the battery?) 0% SoC /Katya sidenote: I can see you've mentioned me and @Jason-ABRP in another thread, but we won't get notified unless you tag us with '@' 🙂
  9. Hi @Petteri, This issue has since been resolved. Please specify the app version. Do you have a linked car and an active premium subscription? /Katya
  10. Hi @tcm0116, @cent, This should of course be consistent. May I ask what combination of language + unit settings you have selected? /Katya
  11. Hi @cent, There is no set time for how long a car model will have the alpha or beta label. It is entirely dependent on if we're able to obtain enough good quality data. The very first live data connection for this model (Tronity) was added just around 7 months ago, Jeedom was added just a few months back. In addition to this, it is correct that it is not the most common vehicle among our users, which of course makes it more difficult to generate the data necessary. However, if there are any major differences between our predictions and reality, please let us know and we can look into what adjustments can be made. /Katya
  12. Hi @Cbegg50, At the moment we don't have a direct integration with PodPoint but it would of course be interesting. I'd recommending reading this blog post about what can be done to get more chargers into ABRP: /Katya
  13. Hi @chi09es, To view and plan with this charger please enable 'Tesla CCS' in your settings for 'fast chargers'. Link to charger: https://abetterrouteplanner.com/?charger_id=2609447 /Katya
  14. Hi @cent, If you don't want to receive route suggestions with decreased speed you may turn off the option 'adjust speed' in: Settings (detailed) > Speed /Katya
  15. Hi @Edddddddd, Oh we've actually already investigated this but for some reason it hasn't been implemented. We'll look into it! /Katya
  16. Hi @RQP, Calibrated reference consumption for Tesla's is unfortunately not possible with the Tronity connection, see: https://abetterrouteplanner.com/compare/livedata/ There might have occurred some form of mix-up because I can see that you still have very old time-stamps for the previous connection via Tesla for your car. This is data which we're not able to get from Tronity. I'd like to suggest that you disconnect and instead create a new vehicle for the Tronity connection, separate from the saved vehicle previously linked to Tesla. /Katya
  17. Hi @GBL, If you click on the input you should be able to edit the field. Grayed out / inactive simply means that it has not been edited, not that it isn't possible to edit. /Katya
  18. Hi @Tomas, @Manoel, Thank you for bringing this to light. If you've come across any data, charging curves that backs this up please link it here and tag me. /Katya
  19. Hi @chi09es, I cannot find any account registered under the email address you're using here on the forum. Unless you already have, please write us an email via the 'Tell us what you think!' button in the app so that we can get your details and look into this. /Katya
  20. Hi @Brett, 1. As Barry mentions it is possible to use EVNotify on iOS as long as the app is kept active. This, or a cheap Android device would be the most affordable option for you. AutoPi is otherwise a standalone solution for iOS users but the hardware comes at a higher price and is a bit more technical to set up for the first time. All available options can be seen here: https://abetterrouteplanner.com/compare/livedata/ Generally API data (which I assume this is) doesn't quite live up to the quality we'd prefer but it's for sure something we could look into. I can see that OnStar supports both the Bolt EV, Bolt EUV and GMC's HUMMER EV (possibly they'll add the Silverado EV coming in 2023 also). May I ask what website you've found? 2. We do add a bit of margin, roughly 10% just to keep users who don't use live data on the safe side of calculations. It can absolutely be adjusted if you feel we're too pessimistic. 3. Don't know if your car has the option to use CarPlay wirelessly, but currently we recommend to use a wired connection to avoid any issues. /Katya
  21. Hi @Manoel, @sduck, @Stefan_K, Google login with the runescape-method does work for some yes though it is a bit cumbersome. We've recently implemented the option to "login with app" which let's you scan a QR code with a device (such as your phone) where you're already logged in and can approve the login. Let me know if it still doesn't work for you! /Katya
  22. @khorton ah alright! Sounds like a glitch, you didn't happen to update the app after this occurred or so? In any case, we'll keep an eye on this. Should it reoccur, please report. /Katya
  23. Hi @rossjmccarthy, That would be nice yes, though I'm not quite sure we can fit a separate indicator in AA. We have looked into implementing the same subtle indication as in web/app, the dashed line around SoC but it wasn't as simple as we thought. We hope to come up with a solution eventually. /Katya
  24. Hi @smokie128, @roaddkill, @Titz80, @rossjmccarthy, Agree this would be useful 🙂 I've had the feature request noted, we'll look into it. /Katya
  25. Hi @khorton, Guidepoints should always show up in the list in planning mode (where you can re-order and delete waypoints) but they will lack the cogwheel, this only real waypoints have. However they won't show up in the finished plan or on the map. Were they really not visible to you in planning mode? I've had your feature request noted. /Katya
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