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Katya-ABRP last won the day on September 14

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  1. Hi @Biggle, We discovered an issue, unrelated to the previous ones that I would assume caused these troubles with linking for you. It has been corrected since yesterday and I can see that your car now is successfully linked. Please let me know if there are any remaining issues! /Katya
  2. Hi @eyeballs, Does this happen on any platform? Or just in the app or web? /Katya
  3. Hi @GeneL, @DennisM, We discovered an issue with saved plans last Friday which we later on during Friday had corrected. However we had other issues during Saturday which gave similar effects. Plans that were saved during the hours we had these issues will unfortunately not be possible to salvage but any newly saved plans should be fine to load. We're sincerely sorry for any inconvenience this might have caused you. /Katya
  4. Hi @Hans Brinker, Assuming that your car, like most, gives you a consumption value based on mixed driving and different speeds, this is not suitable to convert for use as reference consumption in ABRP. The reference consumption value in ABRP is measured at a constant speed of 110 km/h in near perfect conditions (wind, temperature, road etc.) I'd instead suggest to simply adjust the current set value. Our standard value for any model contains roughly 10% added margin, thus if you feel our calculations are too pessimistic (and your settings for speed and weather are accurate) you may lower the value. /Katya
  5. Hi @PatrickK, The update for iOS (4.0.51) is still in review and the currently available version will still not allow you to link. Or did you try on an Android device as well? /Katya
  6. Hi @chuckecheeseli, We're using data from when using superchargers. There's no specific speed, energy or time required, we'll summarize it as it is generated. /Katya
  7. Hi @Bubeli, @Farsund, I've just heard back from Tronity and there was some remaining issue on their side which was corrected this morning. Could you try linking your cars again? /Katya
  8. Hi @CosB, Access to AA is now a premium feature requiring an active subscription or trial. If you're referring to car data (consumption etc.), it would've been nice if we'd be able to get that via AA but this is not the case. It is possible when using the Android Automotive app (different from Android Auto) such as the version we created for the Polestar 2 however. Otherwise a link to the vehicle such as the ones listed here will be needed. It's the basically same app and the same bugs. But premium users have access to additional features; Android Auto, CarPlay, weather and traffic data, detailed live charger status (for selected networks), possibility to add multiple saved vehicles etc. as well as prioritized support. Full list* can be found at: https://abetterrouteplanner.com/premium *AA isn't on the list yet but we'll update it add AA to the list as soon as we can. /Katya
  9. Hi @tr6tevens, Access to AA via the beta version is no longer available. Should you want to try it out, we do offer a 14-day free trial when you sign up via web at: https://abetterrouteplanner.com/premium /Katya
  10. Hi @Martin Brown, This shouldn't be related to connecting to CarPlay, but there's been such an issue with Tronity and we've together with them had it corrected just recently. Please see: /Katya
  11. Hi @Bert Hogendoorn, We do not intend to fetch information on Tesla Superchargers from OCM. If there is an incorrect charger displayed in ABRP please share the link to the charger with us by clicking the charger, then click share > share ABRP link. If you are missing a Tesla Supercharger location in ABRP in Europe, you may have to enable 'Tesla CCS' in: Settings (detailed) > Battery & chargers > Fast chargers /Katya
  12. Hi @JueSteiger, @PhilChill, @Witte52, @gerk, @Bubeli, @Seb_perpignan, @Herr Klaus, @Alexander Runge, During the past weekend we experienced server issues which among other things led to some Tronity tokens expiring during downtime. We’ve since had the problem which caused these issues addressed and we’ve also requested Tronity to lengthen the tokens expiry time. After this we noticed users were still being logged out which we ran by Tronity and they’ve now found and fixed the error so that you will stay connected. You will however need to manually reconnect the vehicle in order for the Tronity link to work again. This is how: 1. Go into: Settings (detailed) > Car model 2. Click the cogwheel to the right of your saved vehicle 3. Unless you see the list of linking options displayed, unlink the vehicle by clicking the ‘unlink livedata’ button at the bottom 3. Select a linking option in the list 4. Follow the linking instructions We apologize for any inconvenience this may have caused you. Please let us know if you need any further assistance! /Katya
  13. Hi @Harry91, This thread refers to a different issue, please see: /Katya
  14. Hi @AndersSkov, @spc-tme-my, @nichols89_ben, @MaggiB, @hirotake, @danima, @stromseth, @Harry91, @Jemba, We recently pushed updates for the Android and iOS apps including a fix for this issue. The Android version has now passed review and is available on Google play. The iOS update is still under review by Apple but we hope that it'll be passed soon as well. If you're not an Android user and cannot wait for the iOS update it is possible to for instance borrow a friend or family members Android device, download the updated version of the app, log in, re-link the car and then log out again. The connection will then work on your other devices after doing this once. To re-link the car: 1. Go into: Settings (detailed) > Car model 2. Click the cogwheel to the right of your saved vehicle 3. Select a linking option in the list (If the vehicle still is "connected" and says "registering" or similar, first press the 'unlink livedata' button at the bottom of the menu to be able to choose a linking option) 4. Follow the linking instructions /Katya
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